Your hint: With some browsers, there are problems with the display or the portal cannot be opened.

Our solution: Do not use Internet Explorer and check your cookie settings.

The DPB is a so-called cloud application that does not run locally on your computer, but can be accessed via the link mein.paychex.de over the Internet. The program you use to access the Internet – your browser – determines how well the application runs on your computer.

Notes on individual browsers:

Do not use Internet Explorer. This browser is no longer being developed and display and function errors are known. The successor browser from Windows is Edge.
The Chrome browser currently offers the best functionality. We recommend that you use this browser to access DPB.
DPB also works well with Firefox, Edge, Opera, and Safari. Since i-DOS version 1.6.14, Safari on MacOS devices no longer have display errors in the archive.
Launching the Paychex portal from the tile on the i-DOS home screen is detected by all browsers as a third-party application. Browsers with restrictive cookie settings (e.g. Safari in the default setting) cannot open the portal. You should therefore allow cookies to be set by https://paychexportal.de. This can be done via the browser's settings or – in the case of Safari – by directly opening the page: https://paychexportal.de/PXClientDataWeb/setCookie?locale=en_EN.

Browser Performance

All browsers are individual applications, which are continuously and independently developed. These updates can also result in changes in the display and functionality of the Digital HR Office at any time.

Tips to help (yourself)

If something does not work as it should, please try the following before contacting our Service Desk: Reload the page by pressing the F5 key. If this does not help, start the application in an alternate browser.

If errors continue to occur, please report them to the Service Desk so that we can promptly help you. If possible, directly indicate your specific system information. You will find it under "System information" underneath small question mark in the top right-hand corner of DPB. Please copy this information into the ticket. This information makes it easier for us to answer your question and we can respond to you faster and more precisely. Thank you!

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